As our senior leadership group embarked on a transformative journey, we sought an executive leadership facilitator who could guide us toward cohesion, empowerment, and autonomy.

Grounded in the principles of Patrick Lencioni’s ‘Five Dysfunctions of a Team,’ we aimed to break old habits and forge a fresh path in how we worked together. Our team had weathered over five years together, leading a significant frontline operation during the pandemic. The familiar “command and control” leadership style had served us well, but it was time for change.

We craved a mindset shift—one that would empower each team member and foster collaboration. Enter Jacqui, who swiftly engaged to prepare us for our first two-day offsite. Her approach was both intuitive and focused. She interviewed each team member, building trust and rapport effortlessly. When we gathered in the room, we all knew our roles, thanks to Jacqui’s meticulous groundwork.

What truly stood out was Jacqui’s ability to make me, as the leader, feel like part of the team. I wasn’t just an observer; I actively participated, listened, and learned alongside my colleagues. Together, we set clear goals, defining the path forward. Jacqui’s ongoing support ensured we stayed on track.

Her facilitation style was beautifully understated, yet impactful. She orchestrated events seamlessly, leaving us with a sense of purpose and direction. Follow-up coaching and support reinforced our commitment to growth.

In summary, Jacqui is an exceptional facilitator for senior leadership groups seeking cohesion, functionality, and high performance and I’d highly recommend her.

Cath, Executive Leader, Government-Funded For-Purpose Organisation

Our young NFP agency expanded very quickly, and rapidly outgrew the start-up systems and processes we had put in place. While we were outwardly thriving, internally we were struggling to remain collaborative under pressure. While our staff is committed and high performing, surveys revealed some emerging concerns and declines in wellbeing in some areas. I felt a third party might see what we were missing, help set a course for improvement, and assist my leadership team re-gather the trust and enthusiasm we shared in the early days.

Jacqui has been exactly what we needed. She has worked with the executive team and with the broader leadership team to help us focus on our values and culture. She quickly developed a deep understanding of our work and operation and this has allowed her to expertly guide our discussion, decision-making and action. We feel challenged and supported by her and are reassured by the gains we have made.

Jacqui brings compassion, wisdom, knowledge and much-appreciated humour to her work with us. She conveys high expectations and makes us work hard! Sessions with Jacqui are intense, often challenging, sometimes provocative, but always productive.

We have appreciated her flexibility – at various times we have engaged Jacqui for 1:1 coaching, as well as whole team development; she has proposed different approaches to our engagement with her; new theories that might provide a guide to our thinking; and alternative perspectives to test our assumptions.

Jacqui makes her complex and difficult work look easy. She has an enviable lightness of touch and an impressive depth of knowledge. She feels like part of our team – a partner who is truly committed to our success.

Jenny, CEO, national agency